Frequently Asked Questions
It is raining; do I still put my donations outside?
Kcdonationpickup does not cancel donation pickup routes due to rain. It is beneficial if donated items are covered or in a covered area. If you have any concerns feel free to contact our weather hotline at 816-966-1032 or check the weather update at

I didn’t receive a reminder call, what happened?
Here are a few possibilities that might have caused this to happen; we have an incorrect area code and/or phone number on our records, our system may have attempted to call a phone number that was not answered, our system attempted to leave a message but the message was not recorded on your voice mail system.

Do I still put my donations out even if I didn’t receive a reminder call?

Yes, please still put your items out but please call us at 816-966-0854 or email us to let us know that your donations are outside along with your name, address, zip and a phone number were we can contact you.

What furniture items do you accept?

KCdonationpickup accepts furniture and mattress items that are in acceptable condition. Items must not have any stains, tears or be in need of repair. Unfortunately we can’t accept damaged furniture, appliances, tires, batteries, chemicals, sofa sleepers and large console televisions. If you have any questions about a possible item you have to donate please feel free to contact us at 816-966-0854.

Where can I drop off my donations so I don’t have to wait for a pickup?
Kcdonationpickup accepts donations at a number of donation bins located in our communities. We also accept donations at any one of our local MAJ-R Thrift and Discount Store locations. Click here to find a donation bin near you.

It’s 4:00PM and you haven’t picked up my donations, are you still coming?

Often times our teams are still out picking up donations into the late afternoon. However, if you have any concerns please feel free to email us or call 816-966-0854.

There is snow on the ground. Should I still put my donations outside?

Kcdonationpickup carefully evaluates road conditions for our ability to safely complete donation pickups. If you have any questions please call our weather hotline at 816-966-1032 or check our web site at On inclement weather days the web site and hotline are updated at 6:00am. In the event that we are forced to cancel a route, we will notify you via email and/or phone and implement the closest reschedule date.

Who is Cornerstones of Care?

This is kcdonationpickup’s chosen charity.. To find out more about this organization click on the following link:

I need a donation receipt?
Please call us at 816-966-0854 or email us at and we will gladly email you a donation receipt. If you would like a receipt mailed to you, please be sure and include your mailing address.